FAQ

Shipping times may vary, Shipping can be from 10-12 and up to 14 Business Days.

You may cancel or change your order within 12 hours of placing or until your order has been fulfilled by our shipping department, whichever occurs first. Domestic orders canceled after shipping, but prior to delivery, will incur a 10% restocking fee, plus the cost of shipping and return. Please see information regarding cancellations of international orders below. Non-deliverable/Refused/Courier Returned Domestic Shipments Should a package be returned to us due to being unclaimed, refused, or an incorrect address, we will refund the cost of goods, less the return shipping and our 10% restock fee. Note: UPS return shipping is often higher than the original shipping charge. We are not responsible for refused items that are lost in transit in the course of being returned to us.

All anhydrous products should be stored in a cool dark dry area. Avoid contact with water as these products do not contain any preservatives. Water based products should also be stored in a cool dry dark area. Always use clean hands when using these products to prevent bacteria growth.

Yes, my products are natural and vegan.

Anhydrous (without water) balms and oils last for 1 year from date of purchase when stored properly.